COVID-19 Store FAQ

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COVID-19 Information

COVID-19 Information



We continually monitor the ever-changing situation with the COVID-19 pandemic and keep you updated about our store locations and how you can order essential products from us. The safety of our customers and associates is our number one priority. All RC Willey associates are taking every measure to be safe by cleaning and disinfecting our stores on a regular basis as well as wearing masks and practicing social distancing.


Prioritizing Your Safety

We are taking the necessary actions to ensure the safety of our customers and associates by adhering to the following guidelines and actions.

Cleaning

Protection

Plexiglass screens have been placed at cashier stations.

Hand Sanitizing

Hand sanitizer is placed throughout store for customers and associates.

Checkout Cleaning

We frequently clean and sanitize high-touch areas and counters.

Face Masks

Our associates are wearing mandatory face masks.

Cleaning Schedules

We are frequently cleaning and sanitizing our showrooms, high traffic areas and door knobs.

Sanitizing

All mattresses are thoroughly sanitized between test rests.

Customer Experience

Door Monitoring

Controlling the number of people allowed inside our showrooms.

Contact Free

Including shipments, deliveries and store pickups.

Appointments

Shopping appointments are available. Schedule online or by calling the store.

Face Masks

Free masks are available for customers.

Social Distancing

Our large showrooms easily accommodate social distancing.

Communication

Signage

To ensure a safe social distance between customers in store.

In-Store Audio

Our overhead announcements include frequent reminders about social distancing while shopping.

Safely Reopening

Store Updates

Utah Stores Update

All Locations Open Mon - Sat 11 am to 8 pm
Shopping By Appointments Also Available.
Curbside pick up at all locations 11 am to 8 pm.
Phone orders can be placed by calling your local store.
Click here for a list of locations and phone numbers.

Idaho Store Update

Boise Location Open Mon - Sat 11 am to 8 pm
Shopping By Appointments Also Available.
Curbside pick up available 11 am to 8 pm.
Phone orders can be placed by calling (208) 288-4100

Nevada Stores Update

Henderson Location Open Mon - Sat 11 am to 8 pm
Shopping By Appointments Also Available.
Phone orders can be placed by calling (702) 856-8000

Summerlin Location Open Mon - Sat 11 am to 8 pm
Shopping By Appointments Also Available.
Phone orders can be placed by calling (702) 515-2600

Reno Location Location Open Mon - Sat 11 am to 8 pm
Shopping By Appointments Also Available.
Phone orders can be placed by calling (775) 337-4600

Nevada Distribution Center:
Curbside Pick Up available 11 am to 8 pm.

California Stores Update

Rocklin Location Open Mon - Sat 11 am to 7 pm
Shopping By Appointments Also Available.
Phone orders can be placed by calling (916) 770-2400

Sac/Elk Grove Location Open Mon - Sat 11 am to 7 pm
Shopping By Appointments Also Available.
Phone orders can be placed by calling (916) 665-3100

Roseville Distribution Center:
Curbside Pick Up available 11 am to 7 pm

Delivery Changes

We are implementing an additional delivery option for our customers. We now offer  FREE CURBSIDE DELIVERY. This new delivery option is for new products only and DOES NOT include hauling away any old items, even if they are in the garage. Curbside deliveries are FREE on purchases of $250 or more and are only available in our regular delivery areas.

Store Pick Up Changes

For the safety of our associates and customers, we are temporarily providing contactless Curbside Pick Up. When you come to pick up your order, text the phone number provided on the store signage at Will Call to let us know that you are here. We will bring your item(s) out. Both Curbside Pick Up and our home deliveries are contactless interactions with RC Willey personnel.

Frequently Asked Questions

    Q: I was notified that my order is in-stock. When can I get it delivered?
    A: If your order is complete and ready for delivery, some delivery dates are available. Check our website or contact us at (888) 584-5156 for assistance. You can also check your delivery schedule the night before the delivery after 7pm through this link. If you have a cell number on your account, you will also receive a text message about your delivery.
    Q: I have not been notified that my order is in-stock. Does that mean that I will never receive it?
    A: Some of our suppliers may have delayed activities as well. Your order may be in transit or it could be in our warehouse. We will contact you when we have any updates.
    Q: Who will make my Curbside Delivery and what does it entail?
    A: Curbside Deliveries are made by RC Willey delivery associates with RC Willey trucks. We will no longer deliver these products into your home. Instead, we will deliver your merchandise to the front of your property or driveway. No additional assembly is included in this type of delivery. Our delivery personnel will practice social distancing and will take every precaution to keep everyone safe. We appreciate your understanding during this time.
    Q: Can I pick up my order?
    A: Yes. All locations are open for Curbside Pick Up. All Pick Up locations in Utah, Idaho and Nevada are open 11am to 8pm local time. Our California stores are open 11am to 7pm local time.
    Q: How does Curbside Pickup work at your stores?
    A: Curbside Pickup is designed to be a safe and effective way for you to pick up your order from our Will Call offices at our stores and warehouses. During the hours listed above, you can pick up your products by following the directions on our signs located at Will Call. When you arrive, text the number listed on the sign and our Will Call associates will get your order and load it without you having to leave your vehicle. Our associates have been trained on social distancing and take every measure to keep our customers safe. Your safety and the safety of our associates is our number one priority.
    Q: What does it mean to "shop by appointment"?
    A: This gives you the ability to shop during slower hours or during a time that works best for you. To schedule an appointment you can do it online or by phone. A sales associate will work with you during your allotted time. Our sales associates will practice social distancing as well as wear a mask as they help you select the products you need and want. All transactions are contactless. Further, our stores are thoroughly cleaned daily and high touch areas are cleaned and disinfected multiple times each day to ensure that you are shopping in a safe environment.
    Q: What do I do if I have a problem with the products that I purchased from RC Willey?
    A: We want to hear from you - please contact us by phone or email. We are here to serve you in every way possible.
    Q: What other precautions is RC Willey taking to make shopping safer for its customers?
    A: As part of the shopping experience, customers frequently touch the products we sell. Along with wiping down and disinfecting high touch areas, we have instituted a saninitizing process where we spray and disinfect all sufaces on a regular basis. This includes all furniture and mattresses. Your safety is our top priority and we want you to feel safe as you visit our showrooms.

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